Sandycroft

Care plans and risk assessments contained tailored and relevant information. People received support from dedicated key workers who were familiar with the support they needed and the risks that needed to be robustly managed.

Safe medication systems and procedures were in place. People received their medicines as prescribed by trained members of staff. We did highlight some areas of best practice in relation to topical (cream) medication administration records and stock balance sheets. Suggestions were immediately implemented following the inspection.

People were safeguarded and protected from avoidable harm. Safeguarding and whistleblowing procedures were in place and staff knew how to report and escalate their concerns. All relatives we spoke with expressed that they felt their loved ones were safe and received a safe level of care from the staff / management team. One relative told us, "I don't think [person] would receive better care anywhere else; they're [staff] all amazing."

Safe staffing levels and recruitment procedures were in place, staff received regular supervision, were supported with a mandatory and bespoke training courses and told us they felt valued and supported by the management team.

Not all visitors were asked screening questions in relation to COVID-19 prior to entering the home. We signposted the interim manager to this area of best practice. The home was clean, hygienic and well- maintained. Health and safety measures were in place and the provider ensured that all regulatory compliance certificates were in date.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability

the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports The Care Quality Commission (CQC) to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the principles of 'Right support, right care, right culture'. The model of care and setting helped to maximise people's choice, control and Independence. The level of care was person-centred and promoted people's dignity, privacy and human rights and the ethos, values, attitudes and behaviours of leaders and care staff ensured that people using the service lead confident, inclusive and empowered lives.

Effective governance and quality assurance measures were in place; these helped to monitor, review and improve the quality and safety of care people received.