Lilford Court

Lilford Court comprises of 2 semi-detached houses, each with its own large garden.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff knew how people communicated their needs and choices.

Right Care: People's needs were assessed before moving to the service. Person-centred care records identified people's preferences, support needs and potential risks. Guidance was provided to manage these risks. People were supported to maintain their health and wellbeing. People received their medicines as prescribed. Some areas of the home were not always clean. The registered manager said they would address this.

Relatives were positive about the care and support provided. People received kind and compassionate care. Staff respected people's privacy and dignity. They understood and responded to people's individual needs.

Right Culture: People and their relatives were positive about living at Lilford Court. They were involved in agreeing and reviewing their care. Relatives said there was good communication with the home. Staff enjoyed working at Lilford Court and felt listened to by the registered manager. A quality assurance system was in place. Actions were completed where any issues had been identified.