Minshull House

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities most people take for granted.

This provider was able to demonstrate how they were meeting the underpinning principles of ‘Right support, right care, right culture’.

The service delivered exceptionally high‑quality, person‑centred short breaks for people with a learning disability and autistic people, consistently achieving positive outcomes that enhanced wellbeing, independence and quality of life. Support was highly individualised, strengths‑based and responsive, ensuring people felt valued, empowered and at ease during their stays.

People using the service, and their families, were well informed, fully involved and genuinely listened to. Communication was consistently accessible, creative and tailored to individual needs, enabling people to express their views, make meaningful choices and influence how support was delivered. Feedback was actively encouraged and clearly embedded into service development and daily practice.

The service demonstrated exceptional caring practice, with kindness, compassion and respect embedded in everyday care and support. Staff built warm, trusting relationships and showed a deep understanding of what mattered to each person, consistently protecting dignity, privacy and emotional wellbeing. Support was calm, empathetic and responsive, particularly during times of anxiety or distress, and people were involved in decisions in ways that worked for them.

The service was well led, with visionary, compassionate and inclusive leadership that set high expectations and inspired a culture of excellence. Governance arrangements were robust providing assurance, proactive risk management and continuous improvement. Managers and staff demonstrated transparency, accountability and a commitment to learning and improvement.

Staff were highly skilled, motivated and valued, supported through excellent training, reflective supervision and strong professional development opportunities. Equality, diversity and inclusion were embedded across the workforce, creating a respectful, supportive and safe environment enabling staff to deliver exceptional care.

Managers and staff worked collaboratively and creatively with partners, families and community organisations, promoting inclusion, continuity and access to meaningful community experiences. There was a commitment to innovation, learning and sustainability, with leaders proactively planning for future needs and driving improvements informed by best practice and lived experience.