Cumberland Gate

People's experience of using this service: The service applied the principles of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support in the promotion of choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Cumberland Gate is located in an area that enabled people using the service to participate in their own local community.

Risks that people faced had been assessed and those identified were safely managed. Medicines were managed safely. Staff showed a good understanding of their roles and responsibilities of keeping people safe from harm.

Staffing levels were appropriately managed and people received care from consistent, regular staff. Enough staff were employed each day to meet people's needs, keep them safe and give them the opportunity to take part in their chosen activity.

Staff received a range of training appropriate to their role and people's needs and were supported by the acting manager through regular supervision.

People were encouraged and supported to eat and drink well. People with dietary needs were given a choice of suitable meals and snacks. People were supported to access healthcare when needed.

People were offered choice and control and where able, consented to their care and support. Pictures and photographs were used to facilitate effective communication. Staff supported people to be as independent as possible with activities of daily living, such as laundry, cooking, shopping and personal care.

The leadership of the service promoted a positive culture that was person-centred and inclusive. We received positive feedback about the quality of care and support people received and the overall management of the service from their relatives. The interim manager and the staff team showed a desire to improve on the service provided and in turn the quality of life experiences for the people at Cumberland Gate.

Effective systems were in place to check the quality and safety of the service. The environment was safe and in a good state of repair and decoration.

Rating at last inspection: At the last inspection the service was rated Good; (Report published 28 October 2016)