Marlcroft

We found the following examples of good practice.

• The service followed up to date guidance regarding safe visiting procedures. Visits were restricted to essential visitors only if there was an outbreak of COVID-19 within the home. • Temperature and testing checks were completed on all visitors. • There was a dedicated procedure that accommodated people should they develop COVID-19 or show symptoms. • No person had been admitted to the service during the pandemic. However safe procedures would be followed if people were being admitted. • Stocks of the right standard of personal protective equipment (PPE) were well maintained and staff used and disposed of it correctly. The registered manager shared good working practices and updates across the staff team. • People and staff had access to regular testing. • Guidance on the use of PPE and current IPC procedures were clearly visible across the service. • Staff reassured people throughout the pandemic and provided them with the support they needed to maintain regular contact with their family and friends through the use technology. • Communication between the home and relatives was maintained through various ways such as newsletters and electronic forms. Th staff held a 'family Friday' where staff contacted each family member to provide updates on their loved one. • The provider had effective IPC audits in place to ensure good practice was maintained. • Staff were trained in appropriate IPC measures and their competencies were regularly checked to ensure individual practice was maintained.

The five questions we ask about services and what we found