Strafford House

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider had met these all expectations and always provided support following these guidelines.

People were safe and involved in assessment of their needs. Staff knew people exceptionally well and care plans and were detailed, taking account people’s needs. People received their medicines as prescribed by trained and competency assessed staff. We identified minor medicines shortfalls which were immediately addressed and had no impact on people receiving their medicines.

Staff felt supported to give feedback about how to drive improvements and felt action would be taken following it. The service was clean and homely. People were supported by staff who had received sufficient training, and they were knowledgeable about their needs. People told us they were engaged in meaningful activities, and their goals and aspirations were recorded and monitored to ensure they were experiencing a good quality of life.

People’s health needs were met, and appropriate professionals were involved when required. Mental capacity was considered, and individuals were supported to make their own choices wherever possible. Families were involved in people’s care, and individuals were encouraged and supported to maintain meaningful relationships.

The service was well managed by an established and knowledgeable registered manager who had a clear understanding of the service and people’s unique needs. They were open, responsive, and demonstrated a commitment to continually improving the quality of the service. Leaders had a shared vision and were visible and staff told us the team worked harmoniously to support people the best they could.