Riverside Place

Date of Assessment: 13 January to 27 March 2025. Riverside Place is a residential care home providing personal care for up to 12 people who are living with mental health conditions. At the time of the inspection 5 people were living at the service. This was the first assessment for the service since it was registered on 1 February 2023. During the site visit we identified some issues with medicines management. We discussed these with the registered manager who took immediate action to rectify the issues. Systems and processes were in place to assess risks to people and ensure they were safeguarded from avoidable harm. The provider learned from accidents and incidents to mitigate future risks. Infection prevention and control processes were in place and followed by staff. There were enough trained and competent staff to support people and keep them safe. People were supported with their nutritional needs and to access a range of health care professionals. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Staff supported people in a kind, caring way and respected their decisions and choices. People received person-centred care and care plans detailed how they wished to be supported. Staff knew how to effectively communicate with people and communication methods were detailed in care records. The service was well led. A staff member said, “I can’t think of anything that could be done better or of any improvements at this time, I think the service is well led.” The provider had an effective quality assurance process in place which included regular audits. People, relatives and staff were regularly consulted about the quality of the service through regular communication, surveys, meetings and reviews.