Elliott House

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right Support: Improvements had been made to records. Records were detailed and gave guidance to staff, so people received care that was centred and tailored to each individual.

Improvements had been made to medicines management. Staff followed effective processes to assess and provide the support people needed to take their medicines safely. Staff contacted health professionals when people's health needs changed.

There were sufficient staff to support people safely.

People were provided with a variety of opportunities to be part of the community. They were supported to make choices and achieve their aspirations.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People were provided with person-centred care that enabled them to develop skills and behaviours to live more independent lives. Care was person-centred and promoted people's dignity, privacy and human rights.

People were complimentary about the care provided by staff. They trusted the staff who supported them.

They said staff were kind, caring and supportive of people and their families. A person told us, "I love the staff, they respect me." People were supported to maintain contact with their families.

Staff had received safeguarding training and were clear on how and when to raise their concerns. Where appropriate, actions were taken to keep people safe.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives.

Systems were in place to ensure the right culture was being promoted that people's human rights were respected and their opinions were listened to and valued.

The home had a new registered manager since the last inspection and a management team who had good knowledge of people's needs and clear oversight of processes in the home. There was a positive atmosphere at the service. Staff spoke very positively about working at the service and the people they cared for. Staff said the registered manager was very approachable and they were supported in their role.

A governance system was in place to monitor the quality of the service through audits and feedback received from people, their relatives and staff. Improvements had been made since the last inspection to ensure people received safe and person-centred care. Processes were in place to manage and respond to complaints and concerns.