Ashwood Park Residential and Nursing Home

Staff safeguarded people from abuse. Risks to individuals and the environment were well managed. There were enough staff to meet people's needs. The provider learned from accidents and incidents to mitigate future risks. Medicines were safely managed. Staff followed infection control processes and government guidance in relation to infection control and prevention practices, in particular, relating to COVID-19. People and relatives told us, "It is very nice and clean. My room is cleaned every day" and, "I think it is clean. There are no smells, the floor is clean and the girls are often cleaning."

People's needs were assessed before they moved into the home and on an ongoing basis. Staff were suitably trained and received regular supervisions. People were supported with their nutritional needs and to access other health care professionals. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were well supported and cared for. Staff treated people with respect and supported them in a dignified manner and in line with their wishes. One person told us, "The staff are lovely. I love them all, not just one. They are very caring." People were encouraged to be independent, where it was safe to do so.

People had person-centred care plans that detailed how they wished to be supported. Staff knew how to communicate with people and most effective communication methods were detailed in care records. People and relatives had no complaints about the home but knew how to raise concerns. Any complaints received were fully investigated and actioned. People enjoyed a range of activities inside the home and accessed the local community.

The home was well managed. People and relatives were complimentary about the home and care people received. One person said, "I think the care is excellent here." The provider had an effective quality assurance process in place which included regular audits. People, relatives and staff were regularly consulted about the quality of the service through meetings, surveys and reviews.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.