Wallace House

Inspection team The inspection team consisted of 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type Wallace House is a 'care home with nursing'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection This inspection was unannounced.

What we did before the inspection We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We also contacted Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

During the inspection We spoke with the Registered Manager, the Regional Manager and 8 people who use the service and 2 relatives. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care

to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included 3 people's care records in full and parts of other people's; and multiple medication records. We looked at 4 staff files in relation to recruitment, supervision and training. We also viewed a variety of records relating to the management of the service, including policies and procedures.

Following the inspection, we contacted staff via email and received feedback from 4 staff members.

The five questions we ask about services and what we found