Ashcroft House Nursing Home

People's experience of using this service: People told us they considered Ashcroft House as their home. They told us they felt safe living at the service and had confidence in the staff who took care of them.

People received care from staff who had been supported in their role with appropriate training and supervision. Staff were caring and compassionate and knew people's needs and preferences well.

Regular checks and audits were carried out to determine the quality and safety of the environment and the care being provided.

Risk to people was assessed and measures were put in place to support people safely. The service encouraged people to remain as independent as possible.

People were offered a range of activities both at the service and in the local community. Most activities were provided on a one to one basis which helped ensure people participated in activities which were meaningful to them.

Feedback was sought from people living at the service, their relatives and staff to ensure standards were being maintained and to help drive forward improvements.

The registered manager and registered provider had met their legal requirements with the Care Quality Commission (CQC). They promoted a person centred and transparent culture within the service.