Formby Manor Care Home

Systems to assess, monitor and improve the quality and safety of the service being provided were not always effective. Audits did not identify all the concerns we found at this inspection. Analysis and reviews of incidents that occurred in the home were not effective to ensure lessons were learned and used to improve safety.

Risks to people were assessed and appropriate plans were in place to keep people safe. However, some plans needed further details to guide staff in supporting people safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, we identified a concern with the recording of the mental capacity assessments. This was addressed during the inspection.

Relatives told us communication with the home was generally good and had improved in the last few months. However, some relatives felt communication between the staff could be improved to ensure concerns were handed over fully to better support people.

The home was well maintained and clean throughout. There were procedures in place to ensure visitors followed appropriate infection control procedures.

There were enough staff to meet people's needs. Staff told us improvements were being made at the home. Staff were positive about the support they received from the new manager, and from the provider.