Prospect House

People felt safe and were protected from the risk of harm. The relative of one person who is living with dementia told us, "My relative thinks the world of the staff. I can tell by the way my relative looks at them, I just know my relative is safe." The management of medicines had improved, and people received their medicines on time. Risks to people's health and safety had been assessed and mitigated. There were sufficient numbers of safely recruited staff on duty to meet people's assessed needs.

People were protected from the risk of infection. The environment was clean and hygienic, staff wore personal protective equipment (PPE) appropriately and followed national infection prevention and control guidance.

People's needs had been robustly assessed before they moved into the service. Improvements had been made to make sure all these needs were planned for. Records relating to people's care were up to date and accurate. People's healthcare needs were assessed, and referrals were made to relevant health care professionals when needed. People's dietary needs and preferences were catered for and people enjoyed the homemade food on offer.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Improvements had been made to make sure the systems in place to monitor the quality of the service were effective. People and their relatives were happy with the management of the service and the care people received. They had the opportunity to give their views in a number of ways and felt listened to. One relative told us they felt Prospect House was a "Wonderful place" and that they "Couldn't be happier." The management team were open and transparent when things went wrong and were open to suggestions to improve the quality of the service people receive.