Derwent View

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and or autism to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Staff were exceptionally caring and supportive. A relative said, "The place is full of love and affection. [Person] has the life we've always wanted for them." People had excellent trusting relationships with the staff. A relative said, "The staff are there to keep people happy. They are always calm and always in good spirits. It's a lovely place to visit."

The registered manager provided outstanding leadership and support to staff, people and relatives. They ran the home efficiently, meeting all their regulatory responsibilities. A relative said, "If I could clone the home I would, it's an amazing place. Nothing's too much trouble for the [registered] manager and if something needs doing it's done straight away."

People were safe at the home and the staff knew how to protect them from harm. A relative said, "I can sleep at night knowing [person] is in the safest place possible." The home was well-staffed, and people had one- to-one and two-to-one staffing when they needed it. People had their medicines when they needed them. The home was purpose built, spacious and accessible, and clean and tidy throughout.

People were assessed before coming to the home to ensure it was suitable for them. The staff team was

established, experienced, and well-trained. People had a varied diet of their choosing. Staff ensured people's healthcare needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had personalised care plans which were continually reviewed and updated as people's needs changed. People's took part in a wide range of individual and group activities both in the home and in the wider community. A relative said, "[Person] does all the things they could never do at home. [Person] is so active."