Lowgate Care Home
- Care home
- 42 beds
- Nursing care
- Dementia care
- Registered since 2011
- Hexham, Northumberland, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
18 months
since the latest rating was published.
8 of 89
rated care homes in Northumberland are rated Requires improvement, like this one.
Lowgate Care Home: inspection record
Rated Requires improvement in April 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Carntyne Residential Care Home (Good, 1.8 miles away) and Acomb Court (Good, 2.3 miles away).
Nearest care homes:
- G Carntyne Residential Care Home Good, 1.8 miles away
- G Acomb Court Good, 2.3 miles away
- RI Oaklands Requires improvement, 2.6 miles away
- G Dene Grange Care Home Good, 2.6 miles away
- G Elm Bank Care Home Good, 2.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 April 2025 (assessment visit 30 January 2025). Quoted under the Open Government Licence.
Date of Assessment: 11 February 2025 to 20 February 2025. Lowgate Care Home is a residential care home providing nursing and personal care for up to 42 people who have physical and mental health conditions. At the time of the inspection 39 people used the service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We found 2 breaches of regulations in relation to medicines and quality assurance systems.
The service had recently gone through several management changes, including the appointment of a new manager. The management team had already identified some poor practices and concerns. Although work had started to improve some of the issues we found, all issues needed to be addressed, and all improvements made needed to be fully embedded and monitored over time.
There was enough staff to meet people’s needs. Staff were kind and compassionate. Some of the staff team told us they had been distressed by the departure of key members of staff last year due to financial irregularities. There was no current registered manager at the service but arrangements to address this were taking place.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment this key question has changed to requires improvement. This meant people were not safe and were at risk of avoidable harm. The provider was in breach of the legal regulation safe care and treatment relating to medicines.
Medicines were not well managed. Not all care plans contained relevant, up to date information, which placed people at risk of not receiving the care and support required to meet their needs. Environmental safety was not always monitored, and the provider did not always assess and manage infection control risks.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment this key question has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment this key question has remained good. This meant people were well-supported, cared for and treated with dignity and respect.
-
Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
At our last assessment we rated this key question good. At this assessment this key question has remained as good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment this key question has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The provider was in breach of the legal regulation relating to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 28 April 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 28 April 2025. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Olayinka Shangotola
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 27 January 2022. Latest assessment published 28 April 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Roseberry Care Centres GB LimitedBrand: Roseberry Care Centres
- Ownership type
- Organisation
- Companies House number
- 06281674 (opens Companies House)
Roseberry Care Centres GB Limited runs 12 services in England, 6 of them in the North East. 10 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Roseberry Care Centres GB Limited
- G Alexandra View Care Centre Good. Care home with nursing, Sunderland
- G Ashlea Court Care Home Good. Care home, North East Lincolnshire, Yorkshire and the Humber
- G Beech Grove Care Home Good. Care home, Lancashire, North West
- G Cedar Grange Good. Care home, East Riding of Yorkshire, Yorkshire and the Humber
See all 12 services run by Roseberry Care Centres GB Limited
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does Lowgate Care Home provide nursing care?
- Yes. The Care Quality Commission lists Lowgate Care Home as a care home with nursing.
- How many beds does Lowgate Care Home have?
- The Care Quality Commission's register lists 42 beds at Lowgate Care Home.
- When was Lowgate Care Home last inspected?
- The Care Quality Commission's latest rating for Lowgate Care Home was published on 28 April 2025.
- Who runs Lowgate Care Home?
- Lowgate Care Home is run by Roseberry Care Centres GB Limited. It runs 12 services in England, 6 of them in the North East.
- What is Lowgate Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 April 2025.
Contact
- Phone
- 01434 605316
- Address
- Roseberry Care Centres GB Limited, Lowgate, Hexham, NE46 2NN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Carntyne Residential Care Home (Good, 1.8 miles away) and Acomb Court (Good, 2.3 miles away).
Nearest care homes:
- G Carntyne Residential Care Home Good, 1.8 miles away
- G Acomb Court Good, 2.3 miles away
- RI Oaklands Requires improvement, 2.6 miles away
- G Dene Grange Care Home Good, 2.6 miles away
- G Elm Bank Care Home Good, 2.6 miles away