Clandon House

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At this inspection, we found robust processes were not in place to ensure people's personal allowances were managed appropriately. The recording of people's personal expenses and the overall management of personal allowances were not secure and open to abuse. People received care and support based on their assessed needs, care plans and risk assessments.

Staff knew about safeguarding and protecting people from harm. The premises were clean and infection control practices were evident throughout the service.

People received their medicines as prescribed by their doctors. Staff were trained and experienced in the management and administration of medicines. They were well supported, supervised and had access to training related to their roles.

Staff understood the principles of the Mental Capacity Act 2005 (MCA) and people's capacity to make decisions was assessed when required.

The staff recruitment process enabled the service to ensure there were suitable and enough staff to support people.

People's diversity and preferences were met by staff. The service provided meals that reflected people's preferences. People were also supported to access healthcare and community facilities.

The management was open to new ideas and was willing to work with people, families, and health and social care professionals.

The five questions we ask about services and what we found