Brookview Nursing Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question as Good. At this inspection the rating has remained Good. This meant people were safe and protected from avoidable harm.

At our last inspection we rated this key question Requires Improvement. There had been a breach of regulation. This related to the provider failing to ensure all the premises and equipment used for the purposes of people's care was kept clean and secure. That it was suitable for the purpose for which they are being used, as well as being properly used and maintained.

Improvements were found at this inspection, and the rating has improved to Good. The provider was no longer in breach of this regulation. This meant people were safe and protected from avoidable harm.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last inspection we rated this key question Requires Improvement. There had been a breach of regulation relating to failing to ensure staff received the necessary training, support development and supervision, for their roles and responsibilities. Including enabling them to obtain further qualifications appropriate to the work they perform.

Improvements were found at this inspection, and the rating has improved to Good. The provider was no longer in breach of this regulation. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question as Requires Improvement. At this inspection the rating has improved to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs.
At our last inspection we rated this key question as Requires Improvement. At this inspection the rating has improved to Good. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last inspection we rated this key question as Requires Improvement. The provider was also in breach of regulation as they failed to have systems and processes established which effectively assessed, monitored and improved the quality and safety of the services provided to people. They also failed to effectively assess, monitor and mitigate the risks relating to the health, safety and welfare of the people using the service.

Improvements were found at this inspection, and the overall rating of this section has improved to Good. The provider was no longer in breach of this regulation. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.