The Callywhite Care Home

We carried out this assessment in response to information of concern we received about risks to people using the service and because of the length of time since we carried out the last inspection.

People received safe, effective, caring, responsive and well-led care from a service with a strong person-centred culture. Staff knew people well and involved them and their families in decisions about their care, support and future planning. People were supported to maintain their independence, make choices and access activities, visitors and healthcare services promoted their wellbeing and quality of life.

There were effective systems in place to assess needs, manage risks, safeguard people from harm and ensure continuity of care. Staff worked closely with healthcare professionals and families to support positive outcomes, and people's care plans reflected their individual preferences, histories, cultural needs and changing circumstances. The service promoted a positive learning culture, with incidents, accidents and concerns were reviewed regularly to identify lessons learned and drive improvement.

The service benefited from visible, approachable and knowledgeable leadership. Staff told us they felt valued, supported and able to raise concerns, while robust governance systems enabled leaders to maintain oversight of quality and safety. Leaders demonstrated a commitment to continuous improvement through audits, action plans, external reviews and engagement with local networks and healthcare partners.

Although the service was performing well overall, we identified some areas where further improvements could be made. These included strengthening medicines management processes, improving oversight of some care records and considering enhancements to make the environment more dementia friendly.

Overall, the service demonstrated a commitment to providing high-quality, compassionate and personalised care, underpinned by effective leadership, strong governance and a culture of openness, learning and continuous improvement.