The Green Care Home with Nursing, Hasland

People's experience of the service and what we found: People and their relatives told us they felt the service was safe. Staff were recruited safely and there were sufficient numbers of staff to meet people's needs. Medicines were managed safely and risks that affected people's daily lives were regularly monitored and assessed. Infection, control and prevention measures were in place and followed by staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider and manager had a quality assurance system in place which ensured all aspects of the service were regularly audited. There was a positive person-centred approach to the delivery of people's care. People and their relatives had regular opportunities to suggest improvements to the service in person to the manager or through meetings. Staff were clear about their role and responsibilities and had received training to ensure they knew how to provide care and support to the required standard.