Heather Vale

Accommodation is provided over two floors, in one adapted building. Each floor has two separate wings, each providing individual bedroom and communal living facilities, such as dining rooms, kitchenette areas and specialist bathing facilities.

The registered manager and deputy offered support to staff and had an open approach with relatives. However, overarching governance was not in place to ensure ongoing improvements were coordinated and maintained.

Infection, prevention and control was managed well, and guidance followed in line with COVID 19. Point of care hand washing facilities were not always accessible and this was addressed immediately after the inspection.

There were sufficient staff who had been recruited safely. Staff showed kindness and compassion in meeting people's needs. Consideration was given to people's daily choices and the decoration of their own space.

People were protected from the risk of harm and when concerns had been raised, these were investigated. Lessons had been learnt from these events. Surveys had been used to obtain people's views and these showed positive outcomes.

The staff worked well with health and social care professionals in meeting peoples ongoing health needs.