Brookholme Croft Ltd

The staff were well-trained, kind and caring. They were knowledgeable about the people they supported and took an interest in their lives. A care worker said, "We're like an extended family here, we know all about the residents and they know all about us. We're always talking to each other and the atmosphere is great."

There were enough staff on duty to meet people's needs. People said staff came quickly when they needed them. Staff were safely recruited to ensure they were suitable to work in a care setting. The focus of their training was on providing personalised care that ensured people had a say in how they were supported.

People made many positive comments about the meals. A person said, "The food is very good, I've never had a bad meal here." Staff worked closely with GPs, nurses and other healthcare professionals to ensure people's healthcare needs were met. Some people's health and mobility had improved since they came to the home.

The premises were purpose built, accessible and spacious with clear signage to help people find their way around. All areas were cleaned to a high standard. The home's activity co-ordinator organised a programme of activities and trips out for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager ran the home efficiently and got on well with people, relatives and staff. People told us she was kind and approachable. People, relatives and staff were involved in making decisions about the home and their views and suggestions were listened to and acted upon.