Bank Close House

The accommodation is set in two buildings connected by a glass walkway. There are two communal seating areas as well as two dining areas, several bathrooms and toilets throughout the building. Bedrooms are spaced out on the upper floor of the main building or in the extended building to the rear of the property.

People's views had been considered for meal choices, however there was a lack of daily activity options for people to engage in. This had been impacted upon by the reallocation of staffing but was being addressed with a consistent number of staff being recruited.

Risk assessments had been completed and risk mitigations were in place. However, some information had not been detailed in all areas of the care plans, but the impact was minimal due to detailed handovers.

The home followed the required guidance in relation to COVID-19, however some areas of the home had not been maintained around equipment and people's bedrooms. These were addressed immediately during the inspection.

There was enough staff to support people's needs, however the staff had not always received the required training for their role or the details of completed training had not been recorded.

Medicines were managed safely. However, the stocks for boxed medicines had not been regulated as part of the audits, to cross reference with administration.

Relatives commented positively about the care, their relative received, reflecting kind and caring staff.