Moorlands Lodge Care Home
- Care home
- 106 beds
- Nursing care
- Dementia care
- Registered since 2023
- Hindhead, Surrey, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
Rated Requires improvement in January 2026 under the previous provider, Redwood Tower UK Opco 2 Limited.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
10 months
since the latest rating was published.
56 of 302
rated care homes in Surrey are rated Requires improvement, like this one.
Moorlands Lodge Care Home: inspection record
Rated Requires improvement in January 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Huntington House (Good, 0.2 miles away) and Langham Court (Good, 0.2 miles away).
Nearest care homes:
- – Hindhead Place Not yet rated, 0.1 miles away
- G Huntington House Good, 0.2 miles away
- G Langham Court Good, 0.2 miles away
- RI Moorhouse Care Home Requires improvement, 0.6 miles away
- RI Green Gables Nursing Home (Downing Green Gables Limited) Requires improvement, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 January 2026 (assessment visit 10 October 2025). Quoted under the Open Government Licence.
We undertook an assessment of Moorlands Lodge Care Home between 29 October and 6 November 2025. We visited the service on 29 October and 4 November 2025. Moorlands Lodge Care Home is a residential care home providing personal and nursing care to up to 97 people. At the time of our inspection, 83 people were living at the service. One of the units on the ground floor specialised in providing care to people living with dementia.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The care home is run by two companies: Redwood Tower UK Opco2 Limited and Willowbrook Healthcare Limited. These two companies have a dual registration and are jointly responsible for the services at the service.
The inspection was prompted in part by anonymous concerns received about the service in relation to the management of medicines, unsafe staffing levels at night, people’s needs not always being met and management not overseeing practice and falsifying records. This inspection examined these risks. We did not find evidence of unsafe staffing levels at night or management falsifying records. However, some concerns were identified in relation to medicines management and oversight at the service.
As a result of our inspection, we rated the service requires improvement as we found 3 breaches of the legal regulations in relation to the management of people’s medicines, consent to care and the service’s governance systems. The provider was responsive to our feedback and took appropriate action to initiate immediate improvements.
Although the provider used a dependency tool to establish staffing levels and ensured sufficient staff were deployed to support people, people and relatives thought there were not always enough staff to meet their needs and they sometimes had to wait to receive support.
The environment was clean and homely. However, the dementia community unit had not been developed to meet people’s specific needs. The provider informed us a full refurbishment was taking place to make the necessary improvements.
There were good systems to protect people from the risk of infection and cross contamination, and staff followed good practice. The home was clean, fresh and well-maintained. There were systems in place for the safe recruitment of staff. People and their relatives were involved in their pre-admission assessment, care planning and the management of individual risks. Staff received regular training and had their competencies checked. People’s end of life wishes had been considered and documented. Overall, staff spoke favourably of the management team and felt listened to and consulted.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of the legal regulation in relation to the ways people’s medicines were managed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The provider was in breach of the legal regulation in relation to consent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of the legal regulation in relation to governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 2 January 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 2 January 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 2 January 2026. Ask about changes in management and what has changed since the report.
- Ask what the new provider has changed since taking over.
Registration details
- Registered manager
- Daniella Pestridge
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Willowbrook Healthcare LimitedBrand: Avery
- Ownership type
- Organisation
- Companies House number
- 6655208 (opens Companies House)
- Previous provider
-
- Redwood Tower UK Opco 2 Limitedregistered
Willowbrook Healthcare Limited runs 33 services in England, 19 of them in the South East. 27 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Willowbrook Healthcare Limited
- O Camberley Woods Care Home Outstanding. Care home with nursing, Hampshire
- O Sonning Gardens Care Home Outstanding. Care home with nursing, Wokingham
- G Ascot Grange Care Home Good. Care home with nursing, Windsor and Maidenhead
- G Bagshot Gardens Care Home Good. Care home with nursing, Surrey
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Moorlands Lodge Care Home provide nursing care?
- Yes. The Care Quality Commission lists Moorlands Lodge Care Home as a care home with nursing.
- How many beds does Moorlands Lodge Care Home have?
- The Care Quality Commission's register lists 106 beds at Moorlands Lodge Care Home.
- When was Moorlands Lodge Care Home last inspected?
- The Care Quality Commission's latest rating for Moorlands Lodge Care Home was published on 2 January 2026.
- Who runs Moorlands Lodge Care Home?
- Moorlands Lodge Care Home is run by Willowbrook Healthcare Limited. It runs 33 services in England, 19 of them in the South East.
- What is Moorlands Lodge Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 January 2026.
Contact
- Phone
- 01428 605396
- Address
- Portsmouth Road, Hindhead, GU26 6TJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Huntington House (Good, 0.2 miles away) and Langham Court (Good, 0.2 miles away).
Nearest care homes:
- – Hindhead Place Not yet rated, 0.1 miles away
- G Huntington House Good, 0.2 miles away
- G Langham Court Good, 0.2 miles away
- RI Moorhouse Care Home Requires improvement, 0.6 miles away
- RI Green Gables Nursing Home (Downing Green Gables Limited) Requires improvement, 0.7 miles away