Moorhouse Care Home
- Care home
- 38 beds
- No nursing
- Dementia care
- Registered since 2010
- Hindhead, Surrey, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
10 ratings
First rated Requires improvement in 2015, most recently Requires improvement in August 2026.
2 months
since the latest rating was published.
56 of 302
rated care homes in Surrey are rated Requires improvement, like this one.
Moorhouse Care Home: inspection record
Rated Requires improvement in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Springkell House Care Home (Good, 0.3 miles away) and Crest Lodge Care Centre Limited (Good, 0.4 miles away).
Nearest care homes:
- G Springkell House Care Home Good, 0.3 miles away
- G Crest Lodge Care Centre Limited Good, 0.4 miles away
- O The Pines Outstanding, 0.5 miles away
- G Whitmore Vale House Good, 0.5 miles away
- G Huntington House Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 August 2026 (assessment visit 17 June 2026). Quoted under the Open Government Licence.
Date of assessment: 15 July 2026.
Moorhouse Care Home is a residential home providing support to older people, people living with dementia and people living with a physical disability. There were 29 people living at the home at the time of our assessment.
- Safe No rating
- Well-led No rating
Read the rest of CQC's summary
The assessment was prompted by information of concern that we received relating to the safe care of people and safeguarding concerns. This assessment examined those risks. We only looked at the Safe and Well Led key questions on this assessment. Since the last assessment, a new registered manager had been appointed at the home.
We have identified breaches in relation to safe care and treatment, people not being protected from the risk of abuse, recruitment processes and a lack of robust governance and oversight. Risks to people were assessed, although some assessments did not always include all the necessary detail about their needs and information around the monitoring of people’s health needs. There was a mixed response from staff on whether they felt supported and listened to. In the main staff interacted with people in a kind, and compassionate manner.
The provider has been responsive to the concerns found and has commissioned a consultant to assist with the improvements needed.
We have asked the provider for an action plan in response to the shortfalls and breaches of regulation found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment, safeguarding people from abuse and the lack of robust recruitment processes.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 12 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 12 August 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Julie Watts
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)15 inspection reports, latest 10 May 2023. Latest assessment published 12 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ashberry Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 04886239 (opens Companies House)
Ashberry Healthcare Limited runs 7 services in England, 1 of them in the South East. 4 are rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by Ashberry Healthcare Limited
- G Broomy Hill Nursing Home Good. Care home with nursing, Herefordshire, West Midlands
- G Engelberg Care Home Good. Care home, Wolverhampton, West Midlands
- G Holmer Court Residential Home Good. Care home, Herefordshire, West Midlands
- G Weir Gardens Nursing Home Good. Care home with nursing, Herefordshire, West Midlands
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Moorhouse Care Home provide nursing care?
- No. The Care Quality Commission lists Moorhouse Care Home as a care home without nursing.
- How many beds does Moorhouse Care Home have?
- The Care Quality Commission's register lists 38 beds at Moorhouse Care Home.
- When was Moorhouse Care Home last inspected?
- The Care Quality Commission's latest rating for Moorhouse Care Home was published on 12 August 2026.
- Who runs Moorhouse Care Home?
- Moorhouse Care Home is run by Ashberry Healthcare Limited. It runs 7 services in England, 1 of them in the South East.
- What is Moorhouse Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 August 2026.
Contact
- Phone
- 01428 604381
- Address
- Tilford Road, Hindhead, GU26 6RA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Springkell House Care Home (Good, 0.3 miles away) and Crest Lodge Care Centre Limited (Good, 0.4 miles away).
Nearest care homes:
- G Springkell House Care Home Good, 0.3 miles away
- G Crest Lodge Care Centre Limited Good, 0.4 miles away
- O The Pines Outstanding, 0.5 miles away
- G Whitmore Vale House Good, 0.5 miles away
- G Huntington House Good, 0.5 miles away