Whitmore Vale House

Right Support: People were cared for by staff who supported them to learn new life skills and retain their independence. People could choose how they liked their care and how they wished to spend their time. One person said, "I go out for dinner and we go to the cinema."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported in taking positive risks in order to promote their independence. Staff had written up risk assessments where guidance was recorded for staff to help reduce people's risks.

People could express their views through meetings and staff took an interest in people and worked with them to achieve their goals and aspirations.

Right Care: People were treated with respect by staff. People and staff had good relationships and staff spent time with people to enable them to do the things they wanted, like going to see their girlfriend or taking the bus into town.

People were cared for by a sufficient number of staff who had been trained appropriately. People received the medicines they were prescribed and were supported to access health care professional input when needed. This helped to ensure they retained a good level of health. People were able to choose what they ate and participated in the preparation of meals and drinks.

People lived in an environment which was suitable for them. People said they liked living at Whitmore Vale House and that they felt they were well cared for and safe.

Right Culture: The registered manager had made improvements to the service since our last inspection. Relative's gave positive feedback on management telling us, "The new manager is a good person" and, "The new manager is approachable."

Staff and managers were clear about their roles and responsibilities and staff worked well together as a team. People received person-centred, individualised care as a result from staff who knew people and their needs well.

The registered manager and other senior staff were always looking for ways to improve the service by working with other external agencies, obtaining feedback from people, staff and relatives and through their governance processes and auditing systems.