Crest Lodge Care Centre Limited
- Care home
- 47 beds
- Nursing care
- Dementia care
- Registered since 2019
- Beacon Hill, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
234 of 302
rated care homes in Surrey are rated Good, like this one.
Crest Lodge Care Centre Limited: inspection record
Rated Good in April 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Springkell House Care Home Good, 0.1 miles away
- O The Pines Outstanding, 0.2 miles away
- G Whitmore Vale House Good, 0.2 miles away
- RI Moorhouse Care Home Requires improvement, 0.4 miles away
- G Huntington House Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 4 April 2020. Quoted under the Open Government Licence.
Crest Lodge is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Crest Lodge provides nursing care for people with mental health diagnoses. The service accommodates up to 47 people across two separate floors. At the time of our inspection, the service was supporting 40 people.
What inspectors found
People were supported to fulfil wishes and goals that were personal to them, telling us of the positive impact this had had on their mental health and wellbeing. Activities within the service were engaging, including for those who preferred to spend time in their rooms to ensure they did not become socially isolated. People were able to continue practicing their faith, with the registered manager supporting one person to attend church with them and their family. People were encouraged to be part and give back to the local community, raising money for local charities and raising awareness of environmental issues. Staff supported people through times of bereavement, ensuring people that were special to them were remembered.
Read the rest of CQC's summary
There was a very strong culture of empowerment within the service, with people being supported to feel 'human' rather than the focus being on their mental health conditions. This included educating and promoting people to feel safe in their local community. This was led from the top from the registered manager who people, relatives and staff praised for their approachability and warmth. People and their relatives felt staff were kind and compassionate towards them and respected their privacy and dignity. Any complaints or concerns raised were appropriately handled, with good outcomes being reached for all.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in reviews and day to day decisions around their care, and encouraged to be as independent as safely possible. The registered manager actively sought feedback from people, relatives and staff, and acted upon suggestions made to improve the service.
Staff were safely recruited and were aware of their responsibility to safeguard people from abuse. Regular training, supervisions and appraisals ensured staff were effective in their roles and able to provide the support people required.
Regular quality audits were completed to identify any issues within the service that were then resolved by staff. Risks to people were appropriately recorded and managed by staff, and medicines were safely stored, administered and recorded. The service was clean with no malodours as staff adhered to infection control practices. Accidents and incidents that had occurred with recorded, with actions taken to prevent reoccurrence which had proven successful. People were supported to maintain their nutrition and
hydration, with their individual dietary needs being known and supported by staff. Referrals to healthcare professionals had been completed where required.
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Krasimira Petrova
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 4 April 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Crest Lodge Care Centre LimitedBrand: CHD Living
- Ownership type
- Organisation
- Companies House number
- 11167463 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Crest Lodge Care Centre Limited provide nursing care?
- Yes. The Care Quality Commission lists Crest Lodge Care Centre Limited as a care home with nursing.
- How many beds does Crest Lodge Care Centre Limited have?
- The Care Quality Commission's register lists 47 beds at Crest Lodge Care Centre Limited.
- When was Crest Lodge Care Centre Limited last inspected?
- The Care Quality Commission's latest rating for Crest Lodge Care Centre Limited was published on 4 April 2020.
- Who runs Crest Lodge Care Centre Limited?
- Crest Lodge Care Centre Limited is run by Crest Lodge Care Centre Limited.
- What is Crest Lodge Care Centre Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 April 2020.
Contact
- Phone
- 01428 605577
- Address
- Churt Road, Hindhead, GU26 6PS Map (opens Google Maps)
Compare nearby
- G Springkell House Care Home Good, 0.1 miles away
- O The Pines Outstanding, 0.2 miles away
- G Whitmore Vale House Good, 0.2 miles away
- RI Moorhouse Care Home Requires improvement, 0.4 miles away
- G Huntington House Good, 0.6 miles away