Little Oaks

People were safeguarded from harm. Staff knew how to follow the providers safeguarding process if they were concerned about anyone using the service. Staff were safely recruited with the relevant checks in place.

Risks to people's safety were assessed and staff knew how to report any concerns. There were enough staff available to meet people's needs and staff received an induction and training relevant to their role. Staff told us they felt supported and valued.

Staff followed safe infection prevention and control processes and guidance was available to support staff during the COVID-19 pandemic. People received their medicines as prescribed and staff had received medicines training.

People told us the staff were kind and caring. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives were involved in planning and reviewing people's care and were kept up to date about any changes. Any concerns were responded to promptly by the registered manager. Care plans were written in a person-centred way, however needed some reorganisation.

We have made a recommendation that the provider makes changes to how information is recorded in the care plans so that staff can understand people's up to date needs.

People were well cared for towards and at the end of their life by staff who were respectful and compassionate.

The provider had systems in place to monitor the quality and safety of the service and worked effectively alongside other health professionals to meet people's needs. People and relatives spoke positively about the culture and management of the service.