Park View

People were protected from the risk of abuse. Staff had received safeguarding training and knew how to raise any concerns around people's safety or wellbeing. Processes were in place to manage people's medicines safely and staff had received medicines training. Staff had access to appropriate personal protective equipment [PPE] and had receiving training in infection prevention and control.

The provider had processes in place for monitoring the safety and quality of the service and sought regular feedback from people, relatives, and staff in order to identify and address any areas of improvement. The provider had built positive working partnerships with other healthcare professionals in order to meet people's changing needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives spoke positively about the culture and leadership of the service and the care people received from staff. Staff felt supported and valued in their roles. The management team were committed to continuously improving people's care and creating a warm and welcoming environment where people achieved good outcomes.