Massenet

People's experience of using this service: The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live a life as any citizen and Massenet ensured this was the case for the people who lived there.

Feedback we received about the service was universally positive and staff and the management team were well thought of. Relatives told us they would recommend the service to others as in the words of one relative, "We are incredibly happy with the way [named person's]] life is unfolding. We feel very connected to the home whenever we call or visit; [named person] is content and they [the service] accommodate [named person's] needs and they understand our concerns; we are very very pleased"

Robust recruitment practices were in place to ensure the suitability of new staff. Staff knew people well and had a good understanding of their needs and new how to keep people safe. Safe systems for the management of medicines were in place. Only staff who had been trained and assessed as competent administered medicines.

Staff enjoyed working at the service and felt well supported. There were systems in place to monitor and support staff to ensure they had the skills and knowledge to provide effective care and support.

The registered manager and staff team understood their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported to eat and drink enough which met their needs and preferences. The service ensured people had access to health care advice and treatment when promptly when this was needed. The environment was well maintained and suitable for the needs of the people who lived there.

Staff were kind and caring and had formed positive, trusting relationships with people which helped people develop the confidence to achieve their goals. The service had introduced new ways of working based on best practice principles which demonstrated their commitment to supporting people to live full lives through the introduction of new opportunities and experiences which encouraged people to be as independent as they could be.

The service was well-led by a registered manager and deputy who provided a positive role model to staff. The culture of the service was person-centred and empowering. Robust quality assurance systems were in place to monitor the safety and quality of the service and drive improvements.