Wickham Care Home
- Care home
- 35 beds
- No nursing
- Dementia care
- Registered since 2017
- Nounsley, Essex, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Requires improvement in 2018, most recently Requires improvement in October 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
56 of 361
rated care homes in Essex are rated Requires improvement, like this one.
Wickham Care Home: inspection record
Rated Requires improvement in October 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Massenet (Good, less than 0.1 miles away) and Fenham Lodge (Good, 1 mile away).
Nearest care homes:
- G Massenet Good, less than 0.1 miles away
- – Peverel Green Care Home Not yet rated, less than 0.1 miles away
- G Fenham Lodge Good, 1 mile away
- G Hatfield Peverel Lodge Care Home Good, 1.2 miles away
- G Creative Support - 2, 3 and 4 Nightingale Close Good, 1.5 miles away
About the service
From the Care Quality Commission's inspection report published 13 October 2023. Quoted under the Open Government Licence.
Willowmead Care Home is a residential care home providing the regulated activity of personal care to up to 60 people. The service provides support to older people and people living with dementia. At the time of our inspection there were 49 people using the service within 2 houses [Hatfield House and Wickham House].
What inspectors found
Right Support: Staff did not do everything they could to avoid restraining people. There was a lack of evidence to demonstrate how the provider learned from those incidents and how they might be avoided or reduced in the future. People had a choice about their living environment and were able to personalise their rooms. Staff supported people to take part in activities. Staff communicated with people in ways that met their needs. Staff supported people with their medicines in a way that achieved the best possible health outcome. We have made a recommendation about medicines being stored securely and PRN protocols being developed and implemented.
Read the rest of CQC's summary
Right Care: People received care that was kind. Staff understood and responded to people's individual needs. The service had enough staff to meet people's needs and keep them safe, but improvements were required to ensure the skill mix of staff was appropriate and the use of agency staff reduced. We have made a recommendation about this, staff training and induction. Risks people might face were mostly assessed and recorded.
Right Culture: Staff knew and understood people well and were responsive to their needs. Staff respected people's choices and wherever possible, accommodated their wishes. Staff felt respected and supported by the manager and deputy manager. The service apologised to people, and those important to them, when things went wrong.
Questions to ask when you visit
- Safe was rated Requires improvement on 13 October 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 13 October 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 13 October 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Anita Shepherd
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 13 October 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- GCH (South) LtdBrand: Gold Care Homes
- Ownership type
- Organisation
- Companies House number
- 10555747 (opens Companies House)
GCH (South) Ltd runs 6 services in England, 2 of them in the East of England. 4 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by GCH (South) Ltd
- G Baugh House Care Centre Good. Care home with nursing, Bexley, London
- G Brackenbridge House Good. Care home, Hillingdon, London
- G Hillside Nursing Home Good. Care home with nursing, Havering, London
- G Kent House Good. Care home, Harrow, London
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Wickham Care Home provide nursing care?
- No. The Care Quality Commission lists Wickham Care Home as a care home without nursing.
- How many beds does Wickham Care Home have?
- The Care Quality Commission's register lists 35 beds at Wickham Care Home.
- When was Wickham Care Home last inspected?
- The Care Quality Commission's latest rating for Wickham Care Home was published on 13 October 2023.
- Who runs Wickham Care Home?
- Wickham Care Home is run by GCH (South) Ltd. It runs 6 services in England, 2 of them in the East of England.
- What is Wickham Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 13 October 2023.
Contact
- Phone
- 01245 203000
- Address
- Wickham Bishops Road, Hatfield Peverel, Chelmsford, CM3 2JL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Massenet (Good, less than 0.1 miles away) and Fenham Lodge (Good, 1 mile away).
Nearest care homes:
- G Massenet Good, less than 0.1 miles away
- – Peverel Green Care Home Not yet rated, less than 0.1 miles away
- G Fenham Lodge Good, 1 mile away
- G Hatfield Peverel Lodge Care Home Good, 1.2 miles away
- G Creative Support - 2, 3 and 4 Nightingale Close Good, 1.5 miles away