Kirkside House

There were enough skilled and experienced staff to meet the needs of people who used the service. Staff completed training relevant to their role. Staff acknowledged people's rights and quality characteristics were considered and respected.

The provider had embedded quality assurance systems to monitor the quality and safety of the care provided. People knew how to complain and felt listened to. Regular meetings were held with people living in the home, staff and health professionals to ensure any changes were effectively communicated. Surveys were used to gather feedback from people to improve care.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: • The care and setting maximised people's choice, control and Independence.

Right care: • Care is person-centred and promotes people's dignity, privacy and human rights.

Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.