Kirkside Lodge

People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy at the service; they said they enjoyed life and the support they received was good. Staff were kind and caring and had developed positive relationships with people. The service delivered safe care and made sure risks to people's health and safety were managed well. Systems were in place to ensure people were protected from harm. Staff showed a good understanding of how to protect people from harm. Staffing numbers were sufficient to keep people safe. The provider followed safe recruitment procedures to ensure staff employed were suitable for their role. Medicines were managed safely.

The service delivered effective care, and ensured staff had the skills and knowledge to meet the people's needs. Staff felt supported and received supervision and appraisals of their performance. The service was well-led. We received positive feedback about the registered manager and management team from people, staff, relatives, representatives and health professionals. Effective quality audit systems were in place. This ensured the care provided was checked and continually improving. The registered manager was aware of their responsibility to report events that occurred within the service to the Care Quality Commission and external agencies.