202 Weston Road

People were safely supported and were protected from the risk of harm and abuse. The registered manager had made significant improvements to ensure people's risks were well managed. Staff knew people and knew how to meet their individual risks and needs. The culture across the service had improved which promoted this practice allowing staff to support people in the most effective way. The environment was clean and free from potential hazards. The provider had effective infection control processes in place and were in the process of making further required refurbishments. People were supported by enough staff who were well trained to meet people’s needs. Since our last inspection, the registered manager had worked to ensure people were supported by a consistent staff group who met people’s needs safely and effectively. Staff were recruited safely. People’s care records had been reviewed and updated since our last inspection, and now ensured staff had up to date accurate information about people’s risks and needs with specific detail for staff to follow. The processes in place to manage people’s medicines had been reviewed to ensure they were safely administered, in line with prescribing instructions. Protocols had been updated for people’s ‘as and when required’ medicines.

People’s needs were assessed, reviewed and discussed to ensure people received up to date care and treatment, reflective of their current needs and in line with good practice. Since our last inspection, people’s care records contained specific detail to ensure staff had clear information to follow to meet people’s individual needs and preferences. Staff sought external health and social care professionals support as and when required to ensure people received quality outcomes. People were supported to maximise independence, choice and control. People were encouraged to make their own decisions, and people’s care records were personalised and included a record of people’s input into their own care and treatment.

The registered manager had made significant improvements to the culture of the home and ensured there was an open and positive approach within the service. Senior staff and the registered manager were experienced, compassionate and led with integrity. Staff mirrored this passionate approach to ensure people lived in a safe and effectively ran home. Staff worked together with partner agencies to collaborate for improvement. The registered manager was committed to making improvements across the service, with input from people, their relatives and staff. The registered manager had reviewed and updated their governance systems in place since our last inspection, to ensure they assessed and managed the safety and quality of the service and made improvements to people’s care.