The Beeches

Systems and processes were in place to safeguard people from the risk of abuse. Staff were aware of potential risks to people's health and wellbeing and monitored them. People were supported by enough staff who were safely recruited to work at the home.

The provider had effective infection prevention and control processes in place. People's needs and choices were assessed and monitored to form their plan of care. Staff completed training and received an induction when first employed to help meet people's individual needs. People were supported to eat and drink and maintain a healthy diet. Staff worked with health and social care professionals to ensure people received effective care. The provider adapted the home to meet people' needs and preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were well treated and supported by staff who respected their equality and diversity. People's care records included their preferences and input into their care. People's privacy, dignity and independence was respected and promoted.

People received personalised care to meet their needs and preferences. The provider was aware of the accessible information standard and confirmed information could be provided in accessible formats where required. The registered manager kept records of any complaints or compliments made by people, relatives, or staff. The provider was in the process of reviewing people's future wishes and preferences.

Managers and staff were clear about their roles and responsibilities. Staff shared a positive culture which was person-centred and helped ensure people achieved good outcomes. The registered manager understood their legal responsibility to be open and honest. People, their relatives and staff were involved in the service and had the opportunity to suggest improvements. The provider worked in partnership with others to help ensure people received good outcomes.