Willow House

Right Care Staff provided people with personalised care and support. They knew people well and communicated effectively with them using language, pictures and signs. People had a say in all aspects of their lives and staff encouraged them to make choices about their daily routines and activities. People were treated with dignity and respect. Staff protected their privacy and knew how to do this safely without undermining their independence. People were supported to be healthy, to eat well, and to be active and involved in the local community.

Right culture The service's directors, manager, and staff team were committed to providing good quality care in a warm and caring environment. A relative said, "The service is well led without a shadow of doubt." People's needs and wishes were at the centre of the service and staff supported them to lead confident, inclusive and empowered lives. They sought advice and feedback from those involved in people's care including relatives and health and social care professionals. The service had a calm and happy atmosphere. Staff followed best practice guidance for supporting people diagnosed with learning disabilities and/or autistic spectrum

disorders.