Leigh House

Based on our review of safe and well-led the service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff focused on people's strengths and encouraged them in their individual interests. The home environment was clean and well equipped to meet people's needs. Where people benefited from a change in the environment, or specific adaptions, these were made in accordance with people's changing needs. People received support from staff who had up to date information about them, which meant their needs were met.

Right Care People were supported by a staff team who knew them and their personalities well. People received support that was caring, compassionate and respectful of their privacy and dignity. Staff knew how to protect people from harm and felt able to raise concerns for people's safety and well-being. Staff advocated for people and worked effectively with other agencies to ensure people's needs were met. Staff understood people's individual communication needs and worked in partnership with families to support people.

Right Culture Staff were trained to meet people's individual needs and were passionate about people receiving good quality care and support. People were supported by staff to take part in significant family events. People and their families were involved in planning their care. The registered manager worked alongside families to improve the care people received.