Fern House

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. The values of choice, promotion, independence and inclusion, which the guidance promotes were being provided for people who used the service at Fern House. This meant the people they supported with learning disabilities and autism were not able to live as ordinary a life as any citizen.

On the day of our inspection five people were using the service; one person was accessing the service for short term respite.

People's experience of using this service: People were supported by sufficient numbers of staff who had been subject to appropriate pre-employment checks. Staff knew people well and provided care in a way that maintained people's safety. People's care was tailored according to their individual needs, interests and preferences.

Staff were well supported in their roles and the provider ensured that staff had access to a range of training that was relevant to their role. People's needs were assessed prior to moving into the home to ensure that they could be met within the service. Staff worked in partnership with a range of healthcare professionals to provide the best outcomes possible for people.

People had choice and control over how they spent their time. The principles of the Mental Capacity Act were followed and understood by staff. The home was well maintained and adapted to meet the needs of the people living at Fern House.

People were treated with respect and their dignity was maintained by staff. People were supported to pursue their interests and hobbies.

There was an effective system of audits that were working successfully to monitor and improve the quality of care people received. The registered manager and provider were visible throughout the home and committed to continually improving the care provided at fern House.