The Oaklands

We found the following examples of good practice. ● The service had successfully found ways to safely support all 18 people to be tested for Covid-19. All staff were regularly tested. ● Visiting arrangements were controlled and regularly reviewed. The service had a system in place for essential visitors, which included a temperature check, facilities for hand sanitising, and the requirement to wear personal protective equipment (PPE) on entering the home. ● People had individual visitor/family contact plans as part of their care plan to make sure their social contact needs continued to be met as far as safely possible. ● The provider had ensured information about Covid-19 tests, and the measures they had put in place to support people, had been regularly communicated to people's relatives. ● The provider had reasonable measures in place to reduce the proximity of people, who had tested positive for Covid-19, from those who had tested negative. On occasions when that was not possible, the provider had enhanced cleaning processes in place to reduce the risks. ● Detailed information was displayed around the home to remind people how to wash their hands effectively, the importance of social distancing, and why people wear PPE. ● Staff wore the necessary PPE, in line with best practice guidance, and had a designated area for putting it on and taking it off. Used PPE was safely disposed of.

Further information is in the detailed findings below.

The five questions we ask about services and what we found