Moormead Care Home

A new manager had been appointed prior to this assessment. They were in the process of registering with the Care Quality Commission (CQC) to become the service’s registered manager.

We found the provider had made some improvements to care planning information, management of incidents and management of medicines. Although guidance on supporting people to manage risks related to ulcers and choking was clearer, some care planning documents still contained inconsistencies, and some risk assessments did not always include detail. However, we found no evidence that anyone using the service had come to harm as a result.

Medicines were now stored safely, and risks had been assessed in relation toblood thinning medications.

Accidents and incidents were now followed up appropriately and action taken to reduce risk. Staff were now reporting incidents when they happened.

Staff felt more confident about the leadership in the service. Staff supervisions and staff meetings were happening frequently, and staff were given opportunities to feed back to leaders. Morale had improved amongst the staff, staff confirmed they worked well as a team. Nurses had not had clinical supervisions to support their role and professional practices. However, nursing staff confirmed relevant health professionals were contacted for advice around people’s health needs. Leaders were now regularly seeking feedback from people and staff to identify areas to improve.

Health professionals spoke positively about the leadership and culture of the service. One professional who visited the service regularly told us; staff were kind and managed a range of needs well- including dementia and nursing care. They reported having, “not an ounce of worry” about the service. Another regular health care provider reported no concerns about the care or

about the way people were treated. They confirmed they had not needed to raise any safeguarding issues and that staff were responsive and knowledgeable about people’s needs.

The provider had previously been in breach of the legal regulations relating to safe care and treatment, good governance and staffing. During this assessment, we found that improvements had been made. Although some areas still require further improvement, the provider was no longer in breach of these regulations. This service has been in Special Measures since 10 July 2025. The provider demonstrated improvements that have been made. The service is no longer in Special Measures.