The Troc Care Home

People were protected from the risk of avoidable harm by comprehensive policies and procedures and by staff who were trained and knowledgeable about safeguarding risks and were confident to report their concerns.

There was a dedicated housekeeping team that ensured risks from infection prevention and control were minimised and controlled and kept standards of hygiene in the home to a high level. The provider was working on plans to modernise the original building following a recent extension to ensure these standards continued.

Staff were recruited safely and received comprehensive training to support them in their role. Staff told us they received regular supervisions and support from the management team and confirmed their feedback and ideas for improvements were acted upon.

Care plans were reviewed regularly and involved people and families. There was a robust system of audits that supported staff and the provider to identify changes in people needs and the service. We saw evidence these were acted upon appropriately and timely.

People and relatives told us the management team were approachable with an 'open door' policy and that they knew how to raise concerns and were confidently these would be dealt with by the registered manager.

People were supported to have maximum choice and control of their lives and staff supported /did them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.