Cleveland House

Cleveland House acts as both a residential home and provides short or long-term rehabilitation for people. The service consists of four units which are designated in accordance with people's needs and level of support.

Staff recruitment process ensured staff were safe to work with people. Risks to people were identified and were managed and mitigated by staff to lessen the risk of harm to people. Policies and procedures were also in place to keep people free from the risk of abuse and harm.

We received positive feedback from both people living at the service and their relatives about the quality of the care and support they received from staff. People's family and friends were actively involved in their loved one's care. People were empowered and supported by staff to achieve their goals and aspirations.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service adopted a positive culture which was committed to delivering high-quality and tailor-made care to people. Staff understood, shared and practiced these values. Governance and quality assurance processes helped to monitor service performance and drive up improvements.

The service worked in collaboration with other relevant organisations to help achieve positive outcomes for people and to ensure people had access to the best possible care and support for their individual needs. We received positive feedback about the service from external health and social care professionals.