The Limes

The provider was not always able to demonstrate how they were meeting some of the underpinning principles of right support, right care, right culture.

Right Support: Risk assessments were not in place when people were at risk of serious harm.

People's care and support plans were either not in place or out of date and contained information that was incorrect.

Staff did not always support people with their medicines in a safe way. The service did not maintain accurate and up-to-date records about people's medicines.

People had access to specialist health and social care support in the community.

Right Care: People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

Where people had a care plan, they were not person-centred. However, people were supported by a core team of staff who knew their needs well and how they liked to be supported.

People received kind and compassionate support. Staff were appropriately trained and had completed training in understanding autism.

Right Culture: There was limited opportunity for staff to learn from incidents and improve practice.

The provider did not seek feedback or views from people or their relatives.

Staff treated people who used the service in a way which upheld their dignity, privacy and human rights.

Staff felt able to raise concerns and had training in safeguarding. Safeguarding training enables staff to recognise abuse, respond to concerns and support people to live free from abuse and neglect.