Acer Court Care Home
- Care home
- 78 beds
- No nursing
- Dementia care
- Registered since 2011
- Nottinghamshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
This month
The latest rating was published.
37 of 249
rated care homes in Nottinghamshire are rated Requires improvement, like this one.
Acer Court Care Home: inspection record
Rated Requires improvement in October 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Alder House Care Home (Good, less than 0.1 miles away) and Park House (Good, 0.4 miles away).
Nearest care homes:
- G Alder House Care Home Good, less than 0.1 miles away
- G Park House Good, 0.4 miles away
- RI Lime Lodge Requires improvement, 0.5 miles away
- RI The Limes Requires improvement, 0.6 miles away
- G 14-17 Palmwood Court Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 13 October 2026 (assessment visit 30 July 2026). Quoted under the Open Government Licence.
Date of assessment: 8 to 11 September 2026
Acer Court Care Home is a residential care home providing personal care for up to 79 people. At the time of the assessment, there were 65 people residing in the home.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The assessment was carried out due to information of concern which had been shared with the Care Quality Commission (CQC). Due to the age of the rating, a full assessment was completed.
We found poor infection control measures in place and the home was unclean, with damaged pressure care equipment in place. This placed people at risk of avoidable harm.
Medicines were not always effectively managed or administered as prescribed, placing people at risk of poorly managed pain and health conditions. People requiring time specific medicines were not always given this at the time prescribed. This placed people at risk of experiencing symptoms related to their specific health conditions.
Although the staffing levels matched the dependency tool used to determine safe staffing levels, we found people were often left without staff oversight in communal areas and people were left in their rooms for prolonged periods without safety checks. This placed people at risk of avoidable harm and without the support they required.
Mixed feedback was received regarding the management in the service. There appeared to be a poor culture within the home where staff did not feel able to speak up or raise any concerns with seniors or management. This impacted on staff morale, and in turn impacted on the care people received, resulting in care not being provided, or being provided in a task centred manner.
Governance systems and processes had either not found, or not addressed, the concerns found during this assessment. Poor governance systems placed people at risk of residing in an unsafe and poorly managed service.
The concerns noted in this report were shared with the provider who was keen to make the necessary improvements.
However, at the time of the assessment, we identified breaches in regulation in relation to safe care and treatment, safe and effective staffing and good governance.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment and safe and effective staffing.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 13 October 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 13 October 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 13 October 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Well-led was rated Requires improvement on 13 October 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Gemma Wallbanks
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 4 February 2022. Latest assessment published 13 October 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Avery Homes Nuthall LimitedBrand: Avery
- Ownership type
- Organisation
- Companies House number
- 07491176 (opens Companies House)
Getting help from Nottinghamshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottinghamshire County Council
- Ask for a care needs assessment
- Phone: 0300 500 80 80
- Contact adult social care online
- Support for carers
- Paying for care: Nottinghamshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Acer Court Care Home provide nursing care?
- No. The Care Quality Commission lists Acer Court Care Home as a care home without nursing.
- How many beds does Acer Court Care Home have?
- The Care Quality Commission's register lists 78 beds at Acer Court Care Home.
- When was Acer Court Care Home last inspected?
- The Care Quality Commission's latest rating for Acer Court Care Home was published on 13 October 2026.
- Who runs Acer Court Care Home?
- Acer Court Care Home is run by Avery Homes Nuthall Limited.
- What is Acer Court Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 13 October 2026.
Contact
- Phone
- 0115 977 7370
- Website
- www.averyhealthcare.co.uk/care-homes/nottinghamshire/nottingham/acer-court (opens in a new tab)
- Address
- 172 Nottingham Road, Nuthall, NG8 6AX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Alder House Care Home (Good, less than 0.1 miles away) and Park House (Good, 0.4 miles away).
Nearest care homes:
- G Alder House Care Home Good, less than 0.1 miles away
- G Park House Good, 0.4 miles away
- RI Lime Lodge Requires improvement, 0.5 miles away
- RI The Limes Requires improvement, 0.6 miles away
- G 14-17 Palmwood Court Good, 0.8 miles away