The Cedars and Larches Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service registered under a new provider. This key question has been rated Good: This meant people were safe and protected from avoidable harm. People felt safe receiving support. Staff knew how to keep people safe from harm and abuse, incidents were reported. Records were completed, up to date and accurate. There were sufficient staff to meet people’s needs. Systems were in place to recruit staff safely. Required pre-employment checks had been completed for staff before they started work. Staff had received relevant training in relation to their roles. People’s medicines were managed safely and properly.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service registered under a new provider. This key question has been rated Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this. People were involved in assessments, care plans and risk assessments. Assessments and care plans were completed for people accessing the service, the information in care plans and risk assessments guided staff effectively. People’s care records demonstrated that professionals had been involved in their care and support. Staff worked well together and communication between people and their staff was good.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service registered under a new provider. This key question has been rated Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care. We found staff knew how to treat people with kindness and people were treated as individuals. People were encouraged to be as independent as possible and have choice and control over their care. Staff received regular supervisions and team meetings.

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service registered under a new provider. This key question has been rated Good: This meant people’s needs were met through good organisation and delivery. Staff and leaders worked with other agencies to make sure people’s needs were met. The provider was aware of the need to ensure fair and equal treatment to everyone and there were policies to support this. Staff had received training in equality, diversity and inclusion. People received support from regular staff and gave positive feedback about all roles.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service registered under a new provider. This key question has been rated Good: This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The provider's quality assurance systems and processes were effective. Staff and leaders had been provided with appropriate training to be effective in their roles. Systems kept people’s records confidential. There were mechanisms in place to allow people, relatives and staff to speak up and have their voices heard. There were policies and procedures in place to support workforce equality, diversity and inclusion. There was evidence of the provider liaising with health professionals to ensure safe care and treatment for people.