The Red House

Some aspects of people's living environment were not always safe and the provider's quality monitoring processes were not always effective at spotting those issues and rectifying them in a timely way. Staff supported people in the least restrictive way. They supported people to be as independent as possible. People were supported by staff to pursue their interests and work towards achieving their aspirations and goals. People had a choice about their living environment and were able to personalise their rooms. Staff enabled people to access specialist healthcare support in the community. Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care Staff understood and responded to people's individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People's support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life.

Right Culture People were supported by staff who understood best practice in relation to the wide range of strengths, impairments, or sensitivities people with a learning disability and/or autistic people may have. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. Staff placed people's wishes, needs, and rights at the heart of everything they did. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk