Goldenpark Nursing Home

The provider fostered a positive learning environment where individuals felt comfortable voicing concerns. Managers conducted thorough investigations into any incidents. Safeguarding systems were robust, and staff understood their responsibilities, acting appropriately when concerns were raised. Staff worked in partnership with health and social care professionals to help people achieve positive outcomes.

Medicines management showed issues, missed doses, incorrect administration, and recording errors. Stock level discrepancies and policy deviations were identified. However, staff delivered medicines safely, responded promptly to feedback, used secure storage and made improvements following inspection.

Staffing levels were sufficient, and team members possessed the necessary skills, qualifications, and experience. Infection prevention and control measures were implemented effectively.

People were supported to maintain their health and wellbeing, with care plans regularly reviewed to ensure they remained effective and responsive to changing needs. Support was provided in the least restrictive way, in line with legal requirements and in the best interests of each individual.

People were treated with kindness, compassion and respect. Care and support were person-centred and tailored to meet individual needs, with staff promoting privacy, dignity, and a sense of safety.

Staff demonstrated a clear understanding of people’s rights and how to uphold them in day-to-day practice. They felt well supported and valued by the provider, with access to regular supervision and training.

There was an open and inclusive culture, where staff felt confident to raise concerns, knowing they would be addressed in a timely and appropriate manner. The provider fostered a culture of continuous improvement and learning, underpinned by effective governance systems. Audits and checks were carried out regularly, with any concerns promptly addressed and recorded.

The service maintained robust safeguarding systems, with staff demonstrating a clear understanding of their responsibilities and acting appropriately when concerns were raised.