Creative Support - Leonora Street
- Care home
- 16 beds
- No nursing
- Registered since 2010
- Burslem, Stoke-on-Trent, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
58 of 76
rated care homes in Stoke-on-Trent are rated Good, like this one.
Creative Support - Leonora Street: inspection record
Rated Good in March 2019, up from Requires improvement.
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Ratings published by the Care Quality Commission.
Compare nearby
- G Goldenpark Nursing Home Good, 0.5 miles away
- G Brindley Court Good, 0.8 miles away
- G Scotia Heights Good, 0.9 miles away
- G Florence House Good, 0.9 miles away
- RI CareTech Community Services Limited - 34 Porthill Bank Requires improvement, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 10 September 2020. Quoted under the Open Government Licence.
Creative Support - Leonora Street is residential home, providing personal care for up to 16 people with long term, complex mental health needs. At the time of the inspection there were 14 people living at the home.
Read the rest of CQC's summary
We found the following examples of good practice ● Relatives and people were encouraged to use video calls to enable them to see each other during the lockdown period. The provider purchased a tablet to ensure everyone had access to video calling. ● A health screening questionnaire was completed before visitors entered the service. This included a temperature check and contact details for each visitor should anyone in the service become symptomatic. ● Discussions were held with staff to reduce anxieties and the provider had ensured there were mental health services available for staff to use if needed. ●There was a hardship fund available for staff to access a grant to help if they were experiencing financial issues and to relieve any personal stresses.
Further information is in the detailed findings below.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Clare Catterall
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Mental Health
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 10 September 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Creative Support LimitedBrand: Creative Support Limited
- Ownership type
- Organisation
- Companies House number
- IP27440R (opens Companies House)
Creative Support Limited runs 59 services in England, 7 of them in the West Midlands. 47 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 8 have no rating yet.
Other services run by Creative Support Limited
- O Creative Support - Doncaster Personalised Services Outstanding. Home care, Doncaster, Yorkshire and the Humber
- O Creative Support - Thistley Green Outstanding. Home care, Essex, East of England
- G Creative Support - 2, 3 and 4 Nightingale Close Good. Care home, Essex, East of England
- G Creative Support - Apsley Court Good. Home care, Bromley, London
Getting help from Stoke-on-Trent City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stoke-on-Trent City Council
- Ask for a care needs assessment
- Phone: 0800 561 0015, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Stoke-on-Trent City Council
Checked on the council's website, November 2026.
Common questions
- Does Creative Support - Leonora Street provide nursing care?
- No. The Care Quality Commission lists Creative Support - Leonora Street as a care home without nursing.
- How many beds does Creative Support - Leonora Street have?
- The Care Quality Commission's register lists 16 beds at Creative Support - Leonora Street.
- When was Creative Support - Leonora Street last inspected?
- The Care Quality Commission's latest rating for Creative Support - Leonora Street was published on 8 March 2019.
- Who runs Creative Support - Leonora Street?
- Creative Support - Leonora Street is run by Creative Support Limited. It runs 59 services in England, 7 of them in the West Midlands.
- What is Creative Support - Leonora Street's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 March 2019.
Contact
- Phone
- 01782 817655
- Address
- 20 Leonora Street, Burslem, Stoke On Trent, ST6 3BS Map (opens Google Maps)
Compare nearby
- G Goldenpark Nursing Home Good, 0.5 miles away
- G Brindley Court Good, 0.8 miles away
- G Scotia Heights Good, 0.9 miles away
- G Florence House Good, 0.9 miles away
- RI CareTech Community Services Limited - 34 Porthill Bank Requires improvement, 0.9 miles away