Gledwood Care Homes

The staff worked closely together. They were well supported and had the training and information they needed to care for people.

Risks to people's safety and wellbeing were assessed. They received their medicines in a safe way and as prescribed. People were supported to access other healthcare professionals. Their mental and physical healthcare needs were assessed and planned for.

People were able to make choices about their care and were involved in making decisions about their lives.

There were effective systems for monitoring and improving the quality of the service which included acting on feedback from stakeholders. The staff liaised with other professionals and kept themselves updated with good practice guidance and changes in legislation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service Choose an item this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk