Heywoods Grange
- Care home
- 10 beds
- No nursing
- Registered since 2011
- Diss, Norfolk, East of England
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Inadequate.
2 months
since the latest rating was published.
11 of 288
rated care homes in Norfolk are rated Inadequate, like this one.
Heywoods Grange: inspection record
Rated Inadequate in August 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Walcot Hall Nursing Home (Good, 0.4 miles away) and Oak House (Good, 1.2 miles away).
Nearest care homes:
- G Walcot Hall Nursing Home Good, 0.4 miles away
- G Oak House Good, 1.2 miles away
- RI The Croft Requires improvement, 1.3 miles away
- G De Lucy House Good, 1.5 miles away
- G Oaklands Good, 2.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 14 August 2026 (assessment visit 16 April 2026). Quoted under the Open Government Licence.
Date of assessment: 21 April 2026 to 20 June 2026. Heywood’s Grange is a residential home for people with a learning disability and autistic people. At the time of inspection 9 people were being supported at the location, all of whom were receiving personal care. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports the Care Quality Commission (CQC) to make assessments and judgements about services providing support to people with a learning disability and/or autistic people; this guidance was considered as part of the assessment.
At this inspection, we found significant concerns regarding the leadership, governance and oversight of the service. Whilst people were supported by a caring and committed staff team who knew them well and had developed positive relationships with them over many years, systems to ensure care was safe, effective, person-centred and well managed were not consistently effective.
We identified seven breaches of regulation relating to the quality and safety of care provided. Areas requiring improvement included the application of the Mental Capacity Act 2005, medicines management, risk management, person-centred care, environmental safety, dignity, and governance. As a result of the concerns identified, the Care Quality Commission took enforcement action against the provider. The provider has started taking positive steps to remedy the issues.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
- Safe Inadequate
- Effective No rating
- Caring No rating
- Responsive Inadequate
- Well-led Inadequate
Read the rest of CQC's summary
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulations in relation to medicines management, risk management, and environmental safety. -
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent. The service was in breach of legal regulation in relation to consent to care and treatment, and the application of the Mental Capacity Act. -
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect. The service was in breach of legal regulation in relation to dignity.
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Responsive
Inadequate
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant services were not planned or delivered in ways that met people’s needs. The service was in breach of legal regulation in relation to person-centred care.
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Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care. The service was in breach of legal regulation in relation to governance.
Questions to ask when you visit
- Safe was rated Inadequate on 14 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 14 August 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 14 August 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Inadequate on 14 August 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Suzanne Van der Lek
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 15 August 2018. Latest assessment published 14 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Heywoods Grange Limited
- Ownership type
- Organisation
- Companies House number
- 03196446 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Heywoods Grange provide nursing care?
- No. The Care Quality Commission lists Heywoods Grange as a care home without nursing.
- How many beds does Heywoods Grange have?
- The Care Quality Commission's register lists 10 beds at Heywoods Grange.
- When was Heywoods Grange last inspected?
- The Care Quality Commission's latest rating for Heywoods Grange was published on 14 August 2026.
- Who runs Heywoods Grange?
- Heywoods Grange is run by Heywoods Grange Limited.
- What is Heywoods Grange's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 14 August 2026.
Contact
- Phone
- 01379 652265
- Address
- Burston Road, Diss, IP22 5SX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Walcot Hall Nursing Home (Good, 0.4 miles away) and Oak House (Good, 1.2 miles away).
Nearest care homes:
- G Walcot Hall Nursing Home Good, 0.4 miles away
- G Oak House Good, 1.2 miles away
- RI The Croft Requires improvement, 1.3 miles away
- G De Lucy House Good, 1.5 miles away
- G Oaklands Good, 2.3 miles away