De Lucy House

We found the following examples of good practice.

● The home was clean, hygienic, free of unpleasant odours and had adequate ventilation throughout. Enhanced cleaning schedules were in place and were frequently checked.

● Robust infection and control procedures (IPC) had been established which were understood and adhered to by the staff. Staff had received relevant training in IPC and had their competencies assessed by the management team.

● Information including posters on IPC best practice in areas such as hand hygiene, donning and doffing of PPE (Personal Protective Equipment) and social distancing were displayed throughout the home to reinforce safe procedures.

● Staff were observed to be wearing PPE appropriately. There were sufficient supplies of PPE, with designated areas throughout the home for staff to access.

● Individual risk assessments had been conducted in consultation with people who lived in the home and or their representatives. These were regularly reviewed.

● Risks to staff in relation to their health, safety and well-being had been assessed and were monitored. Where individual risks had been identified, control measures had been implemented to mitigate against the risk.

● The environment was well organised and had been adapted to support social distancing. There was a designated staff changing area and identified areas for staff to safely take their breaks.

● At the time of our visit the home was closed to all but essential visitors in accordance with government guidelines when there is a confirmed outbreak. The registered manager was very aware of the emotional impact on people when they were not able to see their relatives. Considerable emphasis had been placed on finding different ways to enable people to maintain contact with their families which included video calls, telephone calls or written communication.

● The provider had appropriate infection control policies and procedures in place. These had been developed in line with current government guidance and fully implemented in the service.

Further information is in the detailed findings below.

The five questions we ask about services and what we found